Delivery and Returns Policy

DELIVERY

We are pleased to announce that we ship worldwide. Your shipping charge will be calculated at checkout. Currently orders are dispatched within 7 days due to them being made to order.

If you need the item sooner, please send an email to hello@fabricsnug.co.uk and we will do our best to prioritise your order. If the dispatch of your item for any reason is delayed, we will contact you to give you an update.

International orders

Our shipping prices at checkout do not include any local customs and duties charges, and the customer will be held liable for any charges that may occur.

RETURNS POLICY

Returns

As a small business, we meticulously make all of our soft furnishings by hand in the UK and carry very little ongoing stock of items. Therefore, returns are not accepted. If there is a problem with your item/s e.g. damaged in transit, please contact us directly for this to be sorted within 7 days of receipt. You may be asked to return your products, at your expense, before being offered a refund/replacement and the return costs reimbursed. 

Once an order has been placed, the making begins and therefore cannot be cancelled after 24hrs of placing the order. Please note that any acceptance of a cancellation or change request regarding made to order products having entered production is a goodwill gesture and is not required by UK law, irrespective of value.

Exchanges

Currently, we are unable to accept exchanges - please take the time to check your required sizing, design, ,fabric and colours before ordering. We are happy to supply a fabric sample if at all possible from our stock if you require this before your purchase. 

Faulty Items

Should your item arrive faulty, please do notify us within 24 hours, and we will look to remediate the issue as soon as possible. If your item is damaged, please ensure to take photos of the box.

Please note that all of our products are handmade and as such there may be slight variations between products.